IFFCO Tokio General Insurance Launches Customer Service App
| Indian Observer Post - 03 Apr 2018

IFFCO Tokio General Insurance Launches Customer Service App

 

Puja Mishra

Indian Observer Post

New Delhi, April 03, 2018 India’s leading General Insurance Company, IFFCO Tokio General Insurance Co. Ltd. has recently launched IFFCO Tokio Customer Service App which is useful for its customers.

The mobile app which is compatible for iOS and Android operating systems, has been launched in 12 major Indian languages thereby making it easier for people from different regions to grasp insurance information online.

The app works as a one-of-its kind solution and help customers to better manage, communicate and get information related to all retail insurance products of the company.  Using a single application, customers can now buy new policy from a range of retail products including Motor, Health, Travel Insurance, Personal Accident Cover and many others besides renew existing policies as well as download policy documents.

The app also allows its existing customers to initiate a Quick Claim Settlement (QCS) for motor own damage (OD) claims of their private cars. This facility enables the Company to settle claims of up to Rs 50,000 and release the settlement amount within 30 minutes.

Speaking about the launch of the mobile app, Mr. Warendra Sinha, Managing Director & CEO, said that “In a country as diverse as India, language can sometimes be a barrier to communication. On a smart phone too, you could at the most send and receive messages in English or Hindi. Hence we decided to solve this problem by adding support for regional languages not just on the mobile app but also on our website, so as to allow users to grasp insurance related information online in all the major Indian languages.”

“We believe that the traditional claim settlement process followed in motor insurance is now becoming a thing of the past and to keep up with best service standards, we have also launched the QCS which can now be accessed by users using this app," Mr. Sinha further added.


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